File Upload Guidelines 0 0

When submitting files through Client Assistance, please upload only materials that are directly related to your request. Relevant attachments help Client Assistance understand the issue more accurately, review the matter in context, and reduce delays caused by missing or unclear information. Files should support the request you are making and should be included only when they help explain, document, or verify the issue.

Supported uploads may include screenshots, documents, invoices, exported reports, website files, PDFs, images, error logs, account-related documents, or other materials connected to the participating Dot Coms, Inc. website or service involved. For technical issues, screenshots and error logs may be especially helpful. For billing questions, invoices, receipts, transaction confirmations, or order details may help Client Assistance review the request more efficiently. For website or file-related matters, relevant files may help identify the problem more clearly.

Please avoid uploading unnecessary duplicate files, unrelated documents, incomplete screenshots, or files that do not help explain the issue. Large numbers of unrelated attachments can slow the review process and make it harder to identify the information that matters. If multiple files are needed, organize them as clearly as possible and explain what each file shows or why it is being included.

Users should also review files before uploading them to avoid sharing unnecessary sensitive information. Passwords, private credentials, unrelated personal details, or confidential information that is not needed for the request should not be included. If a screenshot or document contains information that is not relevant, remove or cover that information before uploading when possible.

Large or complex requests may require multiple uploads so Client Assistance can properly review and evaluate the issue. If additional files are needed after the original ticket is submitted, they should be added to the existing request instead of opening a duplicate ticket. Keeping all relevant attachments in one ticket helps preserve the full communication history and allows Client Assistance to review the matter more efficiently.